Below are some of the most commonly asked questions:

How will I receive my tickets?

Once you’ve completed the booking process you will receive a booking confirmation by e-mail with a link to download your voucher. You will need to print this voucher to redeem it for your tickets at your destination.

How do I confirm my booking?

The majority of our tours are automatically confirmed once your booking is completed. However, please check carefully the instructions given on the confirmation e-mail in case you must reconfirm your booking or pick-up with our local office in destination.

What is the Cancellation Policy?
For deposits and payments, full refund will be made up to 60 days before the start date of the tour and no portion thereof will be refunded after said date. Refund will be made in the same mode of payment as original payment.

Do you offer group discounts?

If you are inquiring about tickets from parties of 11 or more guests, please contact the office to inquire about group rates. These discounts and their availability will vary by tour and are not guaranteed, but we are always happy to help with your party’s tours!

Do I have to present a printed copy of my voucher or can I just show it from my smart phone?

We recognize the importance that technology plays in our daily lives and are working towards an e-ticketing system, but for now you must print your voucher out and redeem this at the time of your tour for your tickets.

What if I am at a hotel and don’t have access to a printer?

Please check with the front desk of your hotel to inquire about printer capabilities. Many hotels have business centers with computer and printer access or are able to print for you.

We are currently compiling a more robust FAQ’s for you. In the meantime, if you have any questions, please contact